top of page
Charlotte Moore
Service Designer & User Researcher
About
Work
1 - Redefining Retirement
2 - B2B Customer Research
3 - Retail Prototyping
4 - Actionable Messages Testing
5 - Vendor Portal
Contact
Projects
Redefining the Retirement Transition to Benefit Retirees & Employers
Systems Thinking
Platform Design
Service Ecosystem Design
Building Customer-Design Partnership via User Research
Experience Design
Facilitation
Qualitative User Research
Refining a Retail Fragrance Recommendation Service with Iterative Prototyping
Service Prototyping
KPI Definition
Prototyping Question Development
Increasing Action Conversion for Business Travelers Using Corporate App
Usability Testing
Evaluative Research
Uncovering Conflicting Interests of Customers and their Vendors
User Interviews
Concept-Testing
bottom of page
