Hi, I'm Charlotte, a service designer & researcher based in Savannah, GA. 

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I've always been naturally curious about people and their stories—fed by fantasy novels, films, and conversations with strangers on the street.

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Near the end of my college, I realized I could channel this empathy into building experiences through human-centered design. Over my six years working in B2B software, I've developed strong client-facing communication skills, deep qualitative user research expertise, and storytelling adaptability. 

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Driven by a long-standing love for the service industry, and a desire to expand my ability to influence and design across multiple types of touchpoints, I spent the last year getting my Master's degree in Service Design. This has opened up a new world of design to me, one where environments, systems, and social norms, as much as interfaces, are all fair game.

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Whether I'm uncovering the pain points of enterprise payment specialists, helping someone find their next signature scent, or reframing how citizens engage with public services, I bring the same curiosity, care, and tenacity to the work.​​

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I stay inspired through dancing to UK Garage, keeping up my Letterboxd, and hunting down the best cocktail bar anywhere I go.​​

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